Frequently Asked Questions

Discover more about our luxury skincare rituals and ordering process.

What is the best way to use the Iconic Cleanser for maximum results?

For best results, massage a small amount of the Cleanser onto dry skin, then use our 100% Cotton Muslin Cloth soaked in hot water to open pores. Gently wipe away the balm in circular motions to exfoliate and improve circulation before finishing with a cool water rinse.

Are EVE LOM products suitable for sensitive skin?

Yes, our products are formulated with high-quality botanical oils and active ingredients designed to balance all skin types. However, we recommend checking the specific ingredient list on each product page or performing a patch test if you have highly reactive skin.

How can I track my order status?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery's progress in real-time.

What is your return policy for skincare products?

We offer a 30-day return policy for items purchased directly from our website. Products must be returned in their original packaging and in a lightly used or unused condition to qualify for a full refund.

Do you offer international shipping?

Yes, EVE LOM ships to a wide range of international destinations. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.

Are your products cruelty-free?

EVE LOM does not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law in specific international markets.